Terms and Conditions

Sales

All Sales are Final: Please ensure that shipping and billing addresses match to facilitate timely processing and shipping of your order.

 

Website Use

Agreement to Terms: Use of the website constitutes your agreement to follow our terms and conditions.

Trademark Protection: Divine Clothing Co. is a registered trademark. Unauthorised use of the name, logo, photos, graphics, and images is strictly prohibited.

 

Orders

Order Fulfilment: Orders are fulfilled in the order they are received and may sell out before being processed.

Shipping Confirmation: A tracking confirmation will be sent as soon as processing and handling are completed for domestic (India) and international orders.

Shipping Claims: In the event of lost, stolen, or damaged shipments, the buyer assumes responsibility for claims made towards the shipping carrier, as all shipments are insured.

 

Cancellation Policy

No Refunds After Processing: Once your order is processed, refunds are not possible. Exceptions are made only if your order has not been shipped due to the item being out of stock.

Non-Valid Cancellation Requests: Once shipped, cancellation requests are not valid.

Contact for Cancellations: For more information on cancellations, please contact us at support@divineclothinco.com.

 

Refunds

Eligibility: Refunds are processed only if the product has a manufacturing defect or the wrong item has been sent.

Processing Time: Refunds will be processed within 1-3 business days after the product reaches our warehouse and passes a quality check.

Approval Process: Approval of refunds is based on a thorough investigation of the customer's claims. Approved refunds will be issued as store credit.

 

Exchanges and Returns

Eligibility: We accept returns and replacements only if the product has a manufacturing defect or the wrong item has been sent.

Return Process: Customers must send the item back to our warehouse. After inspection, a similar product will be sent. If the item is unavailable, another item of similar price will be shipped.

Size and Fit Queries: Please contact us with any questions about size and fitting before purchasing via email or DM on Instagram.

 

For any questions or concerns regarding our terms and conditions, please reach out to our customer service team at support@divineclothinco.com. Thank you for shopping with Divine Clothing Co.